Terms and conditions
conditionSheMimoarte.com general information
These General Conditions are intended to regulate the terms and conditions by which Maria Inês Medeiros Oliveira, businesswoman with individual name, with NIF 221426990, headquartered at Urbanização Cruz da Argola, Rua B, nº 436, 2nd left, in Guimarães (hereinafter “Mimoarte.com”) will govern.
Mimoarte.com's service consists of making available and supplying a set of products and/or services, in order to allow the user, to whom the status of customer is attributed, to order and purchase online the products presented therein.
By using Mimoarte.com, you fully accept and agree to all the parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access Mimoarte.com.
If you do not accept, in whole or in part, any of the stipulated conditions, you must not make purchases at Mimoarte.com. If you access Mimoarte.com, you are committing yourself and being responsible for respecting the conditions determined on this page and in the Privacy Policy.
Mimoarte.com reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.
InformationShees of products and priceThes
Mimoarte.com informs customers about the characteristics, descriptions, images or videos of each product and/or service on each available page. Mimoarte.com undertakes to make its products and/or services available in a clear manner and to correct possible errors that may occur as soon as possible.
Mimoarte.com concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may apply.
Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by Mimoarte.com at any time.
Intellectual property
Mimoarte.com is a registered online store, and the service provided is the responsibility of Mimoarte.com.
The content, domain, information present and made available on Mimoarte.com are the property of Mimoarte.com or have been granted to it, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Mimoarte.com.
The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, contents , etc. without express approval from Mimoarte.com. Mimoarte.com cannot be held responsible for any misuse of such products.
Payment methods
The following payment options are available:
PayPal
Online payment platform - www.paypal.pt - with a PayPal account it is possible to associate your credit or debit card to it and make online purchases safely. When choosing this payment method, you will be redirected to the PayPal page where payment validation and confirmation will be carried out.
ATM
When you choose to pay by Multibanco, an email will be sent with the necessary data to pay for the order at an Multibanco or HomeBanking terminal. The data will also be available in the customer area. You must make a payment for services/purchases and enter the entity, reference and amount indicated. The payment period is 24 hours after placing the order. At the end of this period, the stock reserve becomes void and the order is cancelled. Multibanco payments are mediated by the financial institution euPago: www.eupago.pt.
Bank transfer
When you choose to pay by Bank Transfer, an email will be sent with the IBAN for payment of the order at an ATM or HomeBanking terminal. The data will also be available in the customer area. The payment period is 24 hours after placing the order. At the end of this period, the stock reserve becomes void and the order is cancelled. Payments by Bank Transfer will need to send proof of payment to the following email: geralmimoarte@gmail.com
MB Way
When you choose to pay by MB Way, a payment request will be sent to the MB Way app on your smartphone within 15 minutes. If you do not confirm the payment within this period, the order will be cancelled. MB Way payments are mediated by the financial institution euPago - www.eupago.pt.
We do not ship on charge.
After the payment is completed, Mimoarte.com will proceed with a standard check, so that it is possible to process and ship the order. The customer will receive an email confirming that the order has been paid for.
Condiçpurchase information on Mimoarte.com:
Product availability
All products and/or services available on Mimoarte.com can be purchased, except in cases of shortages or stock limitations, as well as made-to-order products, whose availability may vary. The products may become unavailable without prior notice, but under these circumstances they will be duly identified on Mimoarte.com.
In the event that the product is no longer available after the purchase has been completed, Mimoarte.com undertakes to contact the customer, by telephone or email, as soon as possible in order to speed up the process with them. .
Fees and taxes
At Mimoarte.com the prices shown are in euros, and exempt from VAT. In other words, as Mimoarte.com is registered under a VAT exemption regime (VAT exemption regime [art.º 53]), the articles will be sold without VAT.
order cancellation
The customer may cancel an order placed while it is being processed. It is requested that you inform Mimoarte.com through the following e-mail contact: geralmimoarte@gmail.com
If the cancellation request has been made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept it. Mimoarte.com is not responsible for possible delays in handling order cancellations.
Mimoarte.com reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues beyond Mimoarte.com.
Condiçions to returņto
In order for a purchase to be eligible for a return, the items purchased must be in the same condition as they were delivered. It will also be necessary that they be returned in the original packaging and without signs of misuse or mishandling.
They will not be accepted for return.̧These are customized or exclusive products for which there has been an approval.̧prior notification by the customer, via e-mail.
The return must always be made to the merchant and never to the supplier of the products and/or services.
Book Resolvȩto
The customer has the right to terminate the contract within a period of 14 (fourteen) days from the date of conclusion of the contract.
If the customer wishes to terminate the contract, he may do so via email geralmimoarte@gmail.com or by filling out the contact form available at Mimoarte.com.
When terminating the contract within the legal period, in addition to returning the product, the customer must return any offers that accompany the main product. Mimoarte.com must refund the amount paid within a maximum period of 14 days after receiving the returned order, proof of payment and return form.
The refund will be made through the same payment method used by the customer in the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
The amount to be refunded does not include the amount spent on shipping costs.
Return costs will be borne by the customer.
Any refund procedure will be processed as provided for in the legislation in force in Decree Law n.º 24/2014.
Reclamaçtions
The customer may submit a complaint regarding any question, act, information or service provided regarding Mimoarte.com through the e-mail contact: geralmimoarte@gmail.com or through the electronic Complaints Book available through the link: https:// www.livroreclamacoes.pt/inicio
disclaimer
When creating and using the account at Mimoarte.com, the customer is responsible for maintaining the account, confidentiality and for all activity arising from his account.
When creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
Mimoarte.com is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
Mimoarte.com is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products and/or services available, as well as for any delay or unforeseen occurrence in the delivery of orders.
PERSONAL DATA PROCESSING
Please check the Privacy and Cookie Policy.
APPLICABLE LAW - JURISDICTION
This contract is subject to Portuguese law and legislation in force.