Dispute Resolution

Dear Customer,

In the event of a dispute, any consumer residing in Portugal and in the European Union may exercise their right of complaint to an official, third party and impartial entity. In this context, Mimoarte.com provides all the information so that you can exercise your right to complain.

If for some reason you are dissatisfied with the purchase made in our online store, you can resort to an Alternative Dispute Resolution Entity (RAL) for consumption, as shown in the list below:

• Lisbon Consumer Dispute Arbitration Center
• CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
• CNIACC - National Center for Information and Arbitration of Consumer Disputes
• European Commission
• {LIST OTHER ENTITIES}

You can also formalize your complaints and complaints regarding purchases made in our online store by contacting Mimoarte.com via email geralmimoarte@gmail.com or via telephone contact 966182496

To find out more information about these processes, we also suggest consulting the website of the Directorate-General for Consumers: www.consumidor.pt.

what is the resolutioņthe alternative of consumer disputes?

This is a mechanism that allows all consumers to resort to official entities that can help resolve any conflict with a merchant entity, without first having to open a litigious process in the Courts.

What is the role of these entities in the resolutioņof the conflict?

These entities act as intermediaries between the consumer and the trader who is the target of the complaint. The intermediary can impose a solution on both parties, or try to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.